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Welcome to Bridge End Surgery

IMPORTANT NOTICE

We are still open and here for you and are continuing to provide services as we have been doing throughout the COVID-19 pandemic and are prioritising delivering care and services based on clinical needs.

If you need medical advice or treatment, first please ring us on 01913883236 or complete an online enquiry here

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. 

Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

If you are planning to travel after 17/5/21, proof of your COVID-19 vaccination status will be available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least five days after you’ve completed your course of the vaccine, the letter may take up to five days to reach you. GP Practices are unable to provide certificates.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

We have had to take the unprecedented step of closing the surgery doors, except those who have been asked by a GP or nurse to come to the surgery. Those patients need to use the buzzer and a receptionist will be with you. If you do not have an appointment please do not be offended if we refuse you access, this is for your safety and ours.

If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box – you will be refused access to the building to make these requests.

We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.

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CORONAVIRUS VACCINE

COVID 19 VACCINATION CLINICS (14 May 2021 15:00)

We have now invited all patients in Groups 1 to 9. If you want to raise any concerns about the vaccination programme then we would suggest contacting NHS England Customer Contact Centre by telephone on 0300 311 22 33 or by email at england.contactus@nhs.net

We have limited supplies of vaccines for Phase 2 - the under 50's groups and would encourage patient to take up any offers from the national programme. When we get supplies these are only going to be Astra Zeneca vaccines at the current time.

  • Group 10 - all those aged 40 to 49 years
  • Group 11 - all those aged 30 to 39 years
  • Group 12 - all those aged 18 to 29 years

Invitations are being initially being sent out via text message, so please ensure we have you current mobile number, that gives a link to allow patients to book their appointments online at the COVID Vaccination Hub which at 2 Craghead Road, Pelton Fell, Chester-le-Street DH2 2NH.

We are working through second doses for patients and these will be in the same order as the first dose. We can only give a second dose to patients who had the first dose at Fellrose, as we are only getting enough doses to cover patients given the first dose. If you are new to the practice or had your vaccination out of the North East please speak to Reception and we will see what we can do.

Information is changing regularly  and we will try to update this page as often as possible because our phones lines are extremely busy dealing with routine work and in trying to book patients in for covid vaccinations.

Our labs have received numerous requests across the County for Covid-19 antibody testing in patients post Covid-19 vaccination, this antibody test has not been set up or validated to test for response to the vaccine and so currently, there is no local provision to test for antibody response to the Covid-19 vaccine.


Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.

Keeping You Informed

You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.

Repeat medication

Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.

Access

Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

Out of Hours Emergency Care

If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.


Online Consulting

Welcome to our new online consulting tools and you can contact us about a medical, administrative  or prescription issue by clicking either of the logos

 Answer a few short questions and we will get back to you within 2 working days.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours he forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Accurx Online consultation


CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

INVESTING IN CHILDREN LOGO

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Veterans logo

(Site updated 10/06/2021)
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