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Welcome to Bridge End Surgery


Strike by Ambulance Workers 21st & 28th December 2022

NHS services across the North-East & North Cumbria Region are experiencing extremely high demand: this includes GP practices and the 111 service which are both extremely busy.

If you need advice for a minor/mild illness or injury, in the first instance, please either contact your local pharmacy for help or look at the self-care advice that’s available on-line from the NHS at

If you want to check your symptoms, there is an on-line symptom checker available at, which will re-direct you to a health professional if you need to be consulted by someone

Between 8 am and 6 pm: contact the GP surgery or the local pharmacy (which offers a range of services). 

Between 6 pm and 8 am: use

Pharmacy Opening over Christmas
Strep A and other winter infections
We are working very hard to ensure all patients with symptoms are seen and treated as soon as possible, however the infections that are affecting our patients also affecting our staff, so we have had absences and suspect more will happen in the coming weeks. It is affecting all parts of our working days and thank you in advance for your patience.
We will try to keep you updated on medication shortages because despite announcements in the media, there are shortages and our community pharmacies are doing their best to get supplies and keeping us informed of what they have available on a daily basis.


The Primary Care Network has now stopped operating out of Fellrose Surgery, 2, Craghead Road, Pelton Fell, Chester-le-Street, DH2 2NH.
Autumn Boosters will be administered for those that are eligible by Bridge End Surgery and naturally we will keep you updated regarding this situation as there are almost 4000 patients  requiring a booster. The vaccines  that are being given are
Changes to Booster rules

We are sending out invitations according schedules we are given and so this will be six months after the last dose. Information is changing regularly and we will try to update this page as often as possible because our phones lines are extremely busy dealing with routine work and in trying to book patients in for covid vaccinations.

New overseas vaccination record validation service

For any patient who has received vaccinations at a site outside of England, this is not recorded on the NHS App.  GP practices have no control at all over these records, however, a new service has been launched by NHS England to allow validation for patients and resolve any issues on missing records.

Face Covering

The partners & staff would like to thank all patients who have adhered to wearing masks in practice during the covid pandemic. Following a risk assessment and installation of our security screen, please see new guidelines below

  • We may still ask patients to wear a mask if you have any respiratory symptoms or any signs of possible infection – all other patients / visitors are not required to wear a face mask unless this is a personal preference.
  • All clinicians may continue to wear face masks until further guidance is available and also depending on local cases of covid.
  • Staff in non-clinical areas for example reception / admin offices are no longer required to wear a face mask but can continue to do so if they want, however will continue to wear masks in the waiting room to protect any vulnerable patients.

Veterans Mental Health

NHS England has launched a survey to find out people’s views and experiences of veterans mental and physical health services.  The information gathered will be used to help inform the development and provision of these services in the future. The survey can be accessed from here Veterans Survey.

COVID Update

If you need medical advice or treatment, first please ring us on 01913883236 or complete an online enquiry here. When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. 

Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice

Message to visit for information advice on medical care  NHS 111 available online at

If you are planning to travel, proof of your COVID-19 vaccination status is available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions. For further information use this link 

Alternatively, call the NHS helpline on 119  and ask for a letter to be posted to you. This must be at least five days after you’ve completed your course of the vaccine, the letter may take up to five days to reach you. GP Practices are unable to provide certificates.

If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.

Online Consulting

The online consulting tools can be used to contact us about a medical, administrative  or prescription issue by clicking either of the logos below. You will be asked  a few short questions and we will get back to you within 2 working days.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours ththe forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Accurx Online consultation

 or try using a self help version that has lots of information on how to treat certain conditions. There is also a Self Help page under Further Information


Data for Planning and Research update

A letter was sent to practices on Monday from Jo Churchill, the Minister for Primary Care and Health Promotion, outlining the criteria that will strengthen security for the GP data collection programme.

It sets out the tests that must be met for the GP data collection to proceed and means a move away from the fixed start date of 1 September. The letter can be read here.

Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.

Keeping You Informed

You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.

Call Queuing when you call us

We have a call queuing system on the phone lines, so you will get a message to say where you are in the queue, once you then get the phone ringing out you are the next call to be answered, please do not hang up at this point, you will be next once the receptionist has answered the current call. If you cannot wait then please use the e-consult system above as an alternative communication method.

Repeat medication

Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.


Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

Out of Hours Emergency Care

If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.

CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Carer Friendly Employer Award - County Durham

We have been recognised as a Carer friendly organisation by Durham County Council

INVESTING IN CHILDREN LOGOVeterans logoCarer_Friendly_Employer_Award

(Site updated 08/01/2023)
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