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Welcome to Bridge End Surgery

Do you need Podiatry help? if so you can now self book without having to have a GP appointment?

How does that happen - its very easy just use this link https://www.surveymonkey.co.uk/r/CDDFTPodiatrySelfReferral and fill in the form 

Do you need help managing your healthcare? or do you want to help a family member manage their healthcare?

If you're both patients at Bridge End, you can apply to have access to online GP services on their behalf or similarly they can apply on your behalf. 

To start the process you will need the NHS App but to find out more then visit - applying for access to another patient's GP services on the NHS website.

This service is designed and run by the NHS, so your personal information is safe. 

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NHS App and Prescription Ordering

Did you know you can manage repeat prescriptions from in the NHS App? You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app. 

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

NHS_App

It’s easy to use, and there is a quick guide here NHS_App.pdf, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp. Find out more about the NHS App at: www.nhs.uk/nhsapp

Military Veterans

Bridge End has a significant number of military veterans registered with us.  We are conscious that some military veterans might be affected by the 20th anniversary of the Iraq conflict. If you have been affected by this, help is available as the surgery is proud to be accredited as a veteran friendly practice by the Royal College of GPs. Help is also available via Op Courage, the veterans’ mental health and wellbeing service http://bit.ly/3n9u3td”

NHS England has launched a survey to find out people’s views and experiences of veterans mental and physical health services.  The information gathered will be used to help inform the development and provision of these services in the future. The survey can be accessed from here Veterans Survey.

CORONAVIRUS VACCINE - COVID 19 VACCINATION CLINICS (23 March 2023)
The Primary Care Network has now stopped operating out of Fellrose Surgery, 2, Craghead Road, Pelton Fell, Chester-le-Street, DH2 2NH.
Spring Boosters will be administered for those that are eligible by Bridge End Surgery and naturally we will keep you updated regarding this situation. We are sending out invitations according schedules we are given and so this will be six months after the last dose. Information is changing regularly and we will try to update this page as often as possible because our phones lines are extremely busy dealing with routine work and in trying to book patients in for covid vaccinations.

If you are planning to travel, proof of your COVID-19 vaccination status is available on the NHS app, which is also valuable for accessing your health records and ordering repeat prescriptions. For further information use this link https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/nhs-covid-pass 

Alternatively, call the NHS helpline on 119  and ask for a letter to be posted to you. This must be at least five days after you’ve completed your course of the vaccine, the letter may take up to five days to reach you. GP Practices are unable to provide certificates.

New overseas vaccination record validation service

For any patient who has received vaccinations at a site outside of England, this is not recorded on the NHS App.  GP practices have no control at all over these records, however, a new service has been launched by NHS England to allow validation for patients and resolve any issues on missing records.

Face Covering

The partners & staff would like to thank all patients who have adhered to wearing masks in practice during the covid pandemic. Following a risk assessment and installation of our security screen, please see new guidelines below

  • We may still ask patients to wear a mask if you have any respiratory symptoms or any signs of possible infection – all other patients / visitors are not required to wear a face mask unless this is a personal preference.
  • All clinicians may continue to wear face masks until further guidance is available and also depending on local cases of covid.
  • Staff in non-clinical areas for example reception / admin offices are no longer required to wear a face mask but can continue to do so if they want, however will continue to wear masks in the waiting room to protect any vulnerable patients.

Appointment Update

We have a call queuing system on the phone lines, so you will get a message to say where you are in the queue, once you then get the phone ringing out you are the next call to be answered, please do not hang up at this point, you will be next once the receptionist has answered the current call. If you cannot wait then please use the e-consult system above as an alternative communication method.

If you need medical advice or treatment, first please ring us on 01913883236 or complete an online enquiry here. When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. 

Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. There is more about online consultation below.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Message to visit www.nhs.uk/staywell for information advice on medical care  NHS 111 available online at 111.nhs.uk

If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.

Online Consulting

The online consulting tools can be used to contact us about a medical, administrative  or prescription issue by clicking either of the logos below. You will be asked a few short questions and we will get back to you within 2 working days.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours ththe forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1700 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Accurx Online consultation

Keeping You Informed

Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.  You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.

Repeat medication

Like many other surgeries, we stopped doing requests by phone some years ago for safety reasons as many medicines sound the same and have difficult names to pronounce which can lead to mistakes being made. There are several ways to order medication, either online, post, via several local pharmacies or by dropping the request slip into the box in the surgery reception.

Access

Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

Out of Hours Emergency Care

If you need to out of hours emergency care then NHS Choices offers a search facility for A&E and Urgent Care Centres, so please click here for details.

CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Carer Friendly Employer Award - County Durham

We have been recognised as a Carer friendly organisation by Durham County Council

INVESTING IN CHILDREN LOGOVeterans logoCarer_Friendly_Employer_Award

(Site updated 18/04/2024)
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