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Welcome to Bridge End Surgery

Do you need help managing your healthcare? or do you want to help a family member manage their healthcare?

If you're both patients at Bridge End, you can  have access to online GP services on their behalf or similarly they can apply on your behalf. 

To start you will need the NHS App but to find out more then visit - applying for access to another patient's GP services on the NHS website.

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NHS App and Prescription Ordering

Did you know you can manage repeat prescriptions from in the NHS App? You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app. 

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

NHS_App

It’s easy to use, and there is a quick guide here NHS_App.pdf, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp. Find out more about the NHS App at: www.nhs.uk/nhsapp


Telephone System and Appointment Update

We have a call queuing system on the phone lines, so you will get a message to say where you are in the queue, once you then get the phone ringing out you are the next call to be answered, please do not hang up at this point, you will be next once the receptionist has answered the current call. Alternatively use the new callback feature and we call you back at your place in the queue. If you cannot wait then please use the e-consult system above as an alternative communication method.

Face-to-face appointments are available to all patients, where there is a clinical need and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. There is more about online consultation below.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Message to visit www.nhs.uk/staywell for information advice on medical care  NHS 111 available online at 111.nhs.uk

If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.


Online Consulting

The online consulting tool Accurx can be used to contact us about a medical, administrative  or prescription issue by clicking either of the logos below. You will be asked a few short questions and we will get back to you within 2 working days.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours ththe forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1700 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

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Keeping You Informed

Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.  You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more.  You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.


Access

Our building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.

Car Parking

Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.

CQC Report

We were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website.

Veterans Accredited 

We have a number of extremely useful pages for military veterans now that we have become accredited view here

Carer Friendly Employer Award - County Durham

We have been recognised as a Carer friendly organisation by Durham County Council

INVESTING IN CHILDREN LOGOVeterans logoCarer_Friendly_Employer_Award

(Site updated 08/11/2024)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website