Welcome to Bridge End Surgery
Do you need help managing your healthcare? or do you want to help a family member manage their healthcare?
If you're both patients at Bridge End, you can have access to online GP services on their behalf or similarly they can apply on your behalf.
NHS App and Prescription Ordering
Did you know you can manage repeat prescriptions from in the NHS App? You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and there is a quick guide here NHS_App.pdf, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp. Find out more about the NHS App at: www.nhs.uk/nhsapp
Telephone System and Appointment Update
Call Queueing: When calling, you’ll hear a message telling you your position in the queue. Once the phone rings, you’re the next person to be answered. Please don't hang up at this point.
Callback Option: If you prefer not to wait on the line, you can use a callback feature, which allows the service to call you back at your spot in the queue.
Face-to-Face Appointments: Available if that is what you prefer.
Online Consultation for Non-Urgent Help: You can submit requests anytime, and you'll typically get a response within two working days.
Minor Health Concerns: For non-urgent matters, you can visit a local pharmacy for advice.
Urgent Issues: For urgent care or out-of-hours services, you can contact NHS 111, either by calling or visiting their website at 111.nhs.uk.
If you need to order a prescription, please use online services, such as the NHS App or leave a request in our post box. We also have a box to leave any samples you have been asked to provide. The booking of appointments online has also been suspended in line with NHS guidance.
Online Consulting
The online consulting tool Accurx can be used to contact us about a medical, administrative or prescription issue by clicking either of the logos below. You will be asked a few short questions and we will get back to you within 2 working days.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours ththe forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1700 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Keeping You Informed
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, change your name and address, provide feedback using the Friends and Family Survey Test and much more. You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments.
AccessOur building has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access. If you require one, there is a wheelchair available at reception. There are designated disabled parking spaces in the car park.
Car Parking
Please ensure if you use the car park and have to block other vehicles you leave your name and number plate with the Reception staff.
CQC ReportWe were inspected by CQC on 22 March 2015 and the findings can be accessed on the CQC website. | Veterans Accredited We have a number of extremely useful pages for military veterans now that we have become accredited view here | Carer Friendly Employer Award - County Durham We have been recognised as a Carer friendly organisation by Durham County Council |
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(Site updated 11/02/2025)