CDDFT and the North East Cancer Alliance have produced a patient information video for the 2WW pathway and is available on the following link: Cancer care video
Armed Forces Veterans
If you or a family member are a veteran of HM Forces, please let us know so we can update your records.
Your practice contact for Veterans is Gill Mitchinson Nurse Team Leader. (Ex QARANC and Ex PMRAFNS)
This is an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.
This means that our specially trained Receptionists/Care Navigators will ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.
Our trained Receptionists/Care Navigators will be able to offer you the most appropriate help using the range of information they have access to.
If you would like any further information about Care Navigation, please speak with one of our Care Navigators or our Practice Office Manager.
Extended Access Service
With effect from the 1st September 2017, there is an extended access service, running Monday to Friday evenings, and Saturday and Sunday. Please just ask Reception staff for details.
Both GP and Nurse or Health Care Assistant appointments are available.
This is an extension of the GP service that runs as normal throughout the day, and is aimed firstly for those people who, for example, work and find it difficult to get to see a GP or Nurse or Health Care Assistant during the day.
This poster offers more information
Extended GP access
'Healthier & Wealthier' telephone advice is now available via the Practice
Citizens Advice County Durham is now offering quick and easy telephone appointments to patients all over the country, giving free advice and helping solve a range of problems that could be causing you serious worries or even affecting your health.
They are experts in:
- Staying Warm and Healthy
- Work, benefits and income
- Debt and managing money
- Legal matters and rights
- Caring or disability
- Relationships or bereavement
- Housing or consumer issues
Evidence suggests a strong link between getting this kind of advice and staying physically and mentally well, especially if you have long-term health problems.
By asking the Practice to arrange a telephone appointment, you could get a free call-back at a convenient time Monday to Friday, 9am to 5pm - and often on the same day.
Just ask at Reception for more information.
There is no longer a Health Visitor service operating out of the practice, following a review by the provider, Harrogate and District NHS Foundation Trust, patients can now attend the community clinic every Friday at Bullion Children Centre from 09.30-11.30.
Further information is on the Facebook page for CLS Health Visitors.
Patient Access -
Do you want to be able to do Online Appointment Booking, look at your Medical Records & order prescription??
Patients can now book appointments, view summary medical records and request prescriptions online by connecting directly with our practice computer system. To use this system you will need an access password specific to your medical record - confidentiality and data security is very important to us. Current users will need to re-register at Reception for this extended access.
Please telephone the practice on 0191 3883236 or ask a Receptionist next time in Practice.
Vaccination for Shingles!
Shingles vaccinations are available for patients between 70 and 80 years old, if you know anyone who might benefit please get them to check with Reception if they are eligible.
Named Accountable GP for All Patients
All Practices now need to allocate all patients a named accountable GP - you do not need to see only your named accountable GP for your appointments, you have completely free choice to request an appointment with any GP in the practice
We keep a record of your accountable GP and if you wish to know which doctor it is, please telephone, or ask the receptionist next time you are in the surgery. If you want to change your accountable GP please ask at Reception.
"Out of Area" Patients
These are at the discretion of the practice, taking into account the feasibility of being able to provide good GP services "at a distance" - basically it depends on medical and geographical considerations and it is vitally important that all parties are clear who will be responsible for home visits and emergency care.
Any such registration requests will be considered by the Partners on an case by case basis.
If an application is successful, the patient is registered as an "out of area" patient on the understanding that they will not be able to receive home visits from Bridge End GP's, they must attend the surgery in person for all ordinary needs which cannot be sorted out by phone.
If "Out of area" patients need urgent attention or a home visit, this will be arranged via the NHS phone service 111.
Out practice boundaries are available on our Catchment Boundary map - just put in your post code.